We began marketing our Darius Cordell designs in 1996 and thanks to the
internet our website was born in early 1999. Since then we have had great success using the
internet as our catalog. We sell hundreds of dresses per year (via mail order & by appointment) to clients from all over the globe - many of them being repeat clients.
I am very proud of the quality of our product and our exceptional record. But we are human and this is a man made product so mistakes can happen. Out of 10 years of business I can count on one hand those extremely few mistakes. Regardless, the Darius Cordell Couture policy is if we make a mistake...we will fix it. Depending on the circumstances even if our clients make a mistake we will even accept the return (with a restocking fee) and remake it for them. So we can be extremely flexible in many situations.
Sometimes clients will wait to the last minute to place
their order and then expect the unreasonable even though we disclose on our site that normal production time can take approximately 12 weeks. It is understood that all Darius Cordell Couture garments are hand made to order items that can take
approximately 12 weeks to produce. But an exact completion and/or delivery time can not and is not given. We make sure to have all clients print, read, fill out and sign our order form contract prior
ro us starting production on an order request. All of this is disclosed up front to them on our site and on that contract that they sign yet some clients feel as though they are not being treated properly (or have been ripped off) when we remind them of this disclosure and or when
their item
arrives in
the normal time that was disclosed. This is unfortunate but we have concluded it is part of doing business via an online catalog so we just try to make sure clients understand fully prior to starting
their order. Most of the time it works but sometimes...not so much.
The only other issues we have ever had that we could not fix are from a few potential clients who may have mistakenly overlooked some important words on our site which resulted in them not having the important info they needed. And unfortunately once made aware of their innocent oversight they become frustrated (feeling as though they did something wrong) and then they sometimes may have misdirected that personal frustration.
Nevertheless, it is my hope that our true Darius Cordell clients will see that potential consumers becoming frustrated due to their very simple and innocent oversights or with us trying to help them through this process by asking them to carefully review the information we provide to them (and them feeling as though they have done something wrong when they don't see something at first glance) does not constitute bad service, a rip off or a legitimate complaint regarding how we assist them.
I sincerely hope that any wise consumer will be more concerned with what our repeat clients have said in their emails to us about our actual service, website & product. That is why I have posted some of those lovely responses on our site for all potential clients to review prior to making a purchase. Click here to see "
customer comments"
Best Regards,
Darius Cordell - Dress Designer
Frisco Texas USA
http://www.dariuscordell.com/
